Community
Support
Docupace is committed to providing you with continuous live support, so if an issue arises, you can get it resolved and get back to work quickly and easily. Live client support is included in the monthly subscription fee, and there are no additional costs. Feel free to communicate with us by phone, fax or email, and we will respond to you immediately. If you’re looking for a short answer to a simple question, click below to access our Frequently Asked Questions.
Docupace HelpDesk
Monday – Friday
8:30 am – 8:30 pm EST
Phone: 866-582-3713 – Dial 3 for Support
Fax: 310-445-7787
Email: support@docupace.com
Maintenance
Because the Docupace solution is hosted and managed by Docupace, we take ownership and responsibility for maintenance and upgrades of software applications through our network administrator and engineers, removing the complexity and headache of day-to-day infrastructure maintenance and support from our customers. Communication about a new maintenance release or new product features is ongoing and proactive and we make every effort to make sure all clients are aware of new features prior to releasing them.