Support

From calls to emails to website help, Docupace provides you with your most comfortable contact method for help.   We know how important customer support is to your business.  Our helpdesk technicians are available between 8am EST and 9pm EST, by phone, email, fax.

Live support is always included in the monthly subscription fee - there are no additional support costs.

Regular Business Support Hours

By Phone: (866) 582-3713 - Dial 3 for Support

By Email:   This e-mail address is being protected from spambots. You need JavaScript enabled to view it

To find out more about our Support at Docupace and learn what our customers have to say about us, please contact your account executive.

Maintenance

Because the Docupace solution is hosted and managed by Docupace, we take ownership and responsibility for maintenance, upgrades of software applications through our network administrator and engineers, removing the complexity and headache of day-to-day infrastructure maintenance and support from our customers.  Communication about a new maintenance release or new product features is ongoing and proactive and we make every effort to make sure all clients are aware of new features prior to releasing them.