Insurance organizations improve operational costs, current state of the business knowledge, as well as agent and insured customer satisfaction with the implementation of Docupace Document and Process Management Solutions. By capturing and organizing Policy and Claim records from all sources (issuance systems, email, internal word processing or spreadsheets, fax, paper, etc.) organization of files is vastly improved and access to these files occurs in seconds instead of hours or days. Important documents are no longer misfiled or lost. The need for large amounts of floor space and files for paper is removed, along with the need for the associated cost.

• All records are secured and easily backed up to enhance disaster protection and recovery
• Digital records are available for web access to authorized users, such as agents or adjusters.

Once documents are captured, applying Docupace workflow enables a quantum leap in the ability of the organization to enhance the overall business processes associated with Underwriting, Claims, or other areas such as Risk Management, Accounting, or Regulatory Compliance. Docupace workflow enables automated business processes that reflect the current work processes, or are easily modified to provide enhanced work processes.

Business Management Metrics are captured as work moves through the organization, providing critical management productivity information to better manage daily activities and identify areas that may be improved with changes to the work processes. Merged with the current business data, this production information produces a powerful tool for evaluating the state of the organization.

Your organization will run more efficiently and cost effectively, with Docupace in place.

Underwriting

Underwriting documents originate from many sources. Documents may be captured automatically from issuance systems, email, word processing, fax, or via digital scanners for paper based documents. Policy information is used to index the various documents, and they immediately become part of the policy file. Once indexed these documents are immediately accessible.

Since additional work is likely required on these documents, Docupace workflow determines the next process and proper individual to perform the process. Work is routed to the proper function and skill that needs to act on the document, assuring timely and accurate processing.

Claims

As New Losses are reported, correspondence is received, or payments are made, Docupace will organize the claim folder for instant retrieval. Docupace workflow will make sure that the proper assignments are made for work and that actions are taken in the most timely manner to assure the proper disposition and most rapid settlement of Claims.

Agent and Insured Access

Docupace is web enabled for both document management and workflow. With its strong security model, access to policy and claim documents may be allowed. Agents, adjusters, or policyholders can rapidly determine the status of their policy and claim interests simply by inquiring into Docupace.

Other Processes

Docupace may be implemented for other areas within an organization, according to their specific needs. The flexibility of the system will allow literally any function to have its documents and processes automated, offering additional opportunities for savings.